When contacting us please provide the following details:

• Your name
• Your postcode
• The insurance to which your query relates
• Any reference number we have given to you (but not your password)
• Your preferred method of contact for response (if this is by telephone you should include your contact number)

If you wish to speak to a customer services advisor, please use one of the numbers provided below.

Please note the following changes to our opening hours:

Car insurance

Telephone:

Please call customer services on 0844 879 3012 between the hours

• Mon to Fri - 9am to 5.30pm
• Sat – 9am to 4pm
• Sun – Closed

Home insurance

Telephone:

Please call customer services on 0844 879 3012 between the hours

• Mon to Fri - 9am to 5.30pm
• Sat – 9am to 4pm
• Sun – Closed

Travel insurance

Telephone:

Please call customer services on 0800 022 32 13 between the hours

• Mon to Fri -8am to 8pm
• Sat – 9am to 6pm
• Sun – 10am to 4pm

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Press enquiries

For all press enquiries please email: pr@hastingsdirect.com

All enquiries for insurance cover needs to be directed through the designated telephone numbers

* If online discounts apply then these may not be available through the contact centre. We may also charge you an arrangement fee, which is not payable for online transactions.