When contacting us please provide the following details:

• Your name
• Your postcode
• The insurance to which your query relates
• Any reference number we have given to you (but not your password)
• Your preferred method of contact for response (if this is by telephone you should include your contact number)

If you wish to speak to a customer services advisor, please use one of the numbers provided below.

Car insurance

Telephone:

Please call 0800 035 4944 between the hours of 9am and 8pm Monday to Friday, 9am to 4pm Saturday and 11am to 2pm Sunday. *

Home insurance

Telephone:

Please call 0800 035 4966 between the hours of 9am and 8pm Monday to Friday, 9am to 4pm Saturday and 11am to 2pm Sunday. *

Travel insurance

Telephone:

Please call 0800 022 3213 between 8am and 8pm Monday to Friday, 9am to 6pm Saturday and 10am to 4pm Sunday. *

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Press enquiries

For all press enquiries please email: HastingsDirect@3-monkeys.co.uk

All enquiries for insurance cover needs to be directed through the designated telephone numbers

* If online discounts apply then these may not be available through the contact centre. We may also charge you an arrangement fee, which is not payable for online transactions.