Why do we charge fees?
We charge fees to cover the costs involved in setting up, servicing and cancelling a policy. This includes administration costs, printing and postage costs.
Details of our fees
The figures below are the fees for our services only. Your insurer may also apply a premium for any amendments to your policy.
Each fee is payable at the time of the transaction to which it relates.
| Service | Fee |
|---|---|
| Policy arrangement & administration | |
| Arranging your policy online | £0 |
| Arranging your policy via our call centre | £12.50 |
| Arranging your policy at renewal | £5 |
| Amendments to your policy made by you | |
| Add / amend an accident or convictions | £0 |
| Amend vehicle security | £0 |
| Amend day time / over night parking | £0 |
| Amend mileage | £0 |
| Amend occupation | £0 |
| Amend name / marital status | £0 |
| Correct an error by one of our advisers | £0 |
| Adding / amending financial interest (home) | £0 |
| Change of registration number | £20 |
| All other amendments not listed above | £35 |
| Amendment to your policy made by our Business Administration Team | |
| As part of our new business process our Business Administration Team will check your information and may have to make amendments to your policy to correct the information we hold. Any amendments made as a result of these checks will result in payment of our administration fee. | £35 |
| Cancellation | |
| Cancellation (after 14 days) if you take up alternative cover from Hastings Direct | £0 |
| Cancellation (within 14 days) | £25 |
| Cancellation home / bike (after 14 days) | £35 |
| Cancellation car / van (after 14 days) | £55 |
| Duplicate documentation | |
| Sent via e-mail or fax | £0 |
| Resent by post due to not being received within 6 weeks of the start of the policy | £0 |
| Sent via post | £20 |
| Failed payments | |
| Cheque | £20 |
| Direct Debit with Hastings Insurance Services Limited | £20 |
| Direct Debit with Close Premium Finance | £30 |
| Method of payment charge | |
| Payments by debit card | 0% |
| Payments by credit card | 1.25% |
If we give a discount on our fees and/or the insurer's premium at the inception of your policy, and the policy is subsequently cancelled, we shall be entitled to reduce the amount of any refund to enable us to reclaim the unused portion of the discount.
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