Our fees

We charge fees to cover the costs involved in setting up, servicing and cancelling a policy and it's important you understand them. The fees below are for our services and each fee is non-refundable.

Like other providers, we charge a fee to change a policy. This is so those customers who don't make any changes don't bear the cost for those who do, and helps us to keep policy prices down.

Type of fee	Fee
Arranging your policy
Arranging new or renewing cover for each car on your policy	£20
Additional fee for arranging new cover through our call centre	£12.50
Changing your policy (As well as a fee, the cost of your insurance may change as a result of a change to your policy)
Changing your name or martial status	£0
Changing your mileage	£0
Changing your telephone number or email address	£0
Changing your address or vehicle	£20
Other changes you make not listed above	£20
Changes we need to make because you've not sent us information we've asked for or what you've provided isn't correct	£30
Cancelling your new or renewing policy (If you or we cancel a policy, any fees, such as the arrangement fee, incurred before cancellation are non-refundable, as is the cost of your insurance for the number of days you've been insured.)
Cancelling within 14 days of your car policy's start date	No cancellation fee
Cancelling 14 days or more after your car policy start date	£45
Where we need to cancel your policy because you've not sent us information we've asked for or what you've provided isn't correct	£45
Missing payments
Missing a direct debit payment	£12