Insurance

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

• At this time, please help us to prioritise essential calls by using our online services
• Please use MyAccount to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim.
• If you do phone, we will only be able to deal with your query if:
• You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services; or
• You are worried about making future payments; or
• Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you; or
• You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
• For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
• For more information about how we're supporting NHS and frontline healthcare workers, read our Coronavirus FAQs.
• Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs