It is always our intention to provide you with a high level of customer service. However, if our service ever falls below the standard you would expect, please let us know by following the procedure below: If you are dissatisfied with the service provided by insurepink, the best way to contact us is via e-mail at the address below, you may also contact us by phone or letter.
0333 321 9773 | Customer Services team
Customer Relations Department
East Sussex, TN39 3LW
If you make a complaint and it cannot be resolved immediately or by the end of the next working day, we will send you a written acknowledgement, typically within five working days. This acknowledgement letter will let you know who is dealing with your concerns.
We will endeavour to resolve the matter as soon as possible. We will fully investigate your complaint using all the information available to us, and our Customer Relations Team will make every effort to address your concerns.
To ensure we deal with your complaint fully our investigations can sometimes take a little longer. If they do, we will provide you with a final response usually within four weeks or explain our position and provide timescales for responding. If our investigations take longer than four weeks we will keep you fully informed of the position until we are able to provide a final response.
Nothing in this process will adversely affect your rights of law.