i Coronavirus update Last updated 28th May 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • So we can prioritise your urgent calls, please phone us if you want to discuss your renewal or you're thinking of cancelling your insurance. Please also call us if you're in financial difficulties or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For help and our latest advice, see our Coronavirus FAQs.

We're committed to supporting you in the best way we can and will be here for you throughout, so make sure to check back here regularly for our latest updates.

In line with guidance from the Government and to help look after our colleagues, most of our team are now taking calls from home. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim.

If you do phone, we will only be able to deal with your query if:

  • Your policy's due to renew and you're concerned it's no longer suitable or you're thinking of cancelling your insurance, or
  • You're worried about making future payments, or
  • You're in a vulnerable situation or you're an NHS or frontline healthcare worker who can't easily access our online services, or
  • You need to make a claim and your vehicle's un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help on using our online services.

Our opening hours have changed to: Monday to Friday 9am–6pm and Saturday 10am–2pm.

Read our Coronavirus FAQs

i Coronavirus update Last updated 28th May 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • So we can prioritise your urgent calls, please phone us if you want to discuss your renewal or you're thinking of cancelling your insurance. Please also call us if you're in financial difficulties or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For help and our latest advice, see our Coronavirus FAQs.

We're committed to supporting you in the best way we can and will be here for you throughout, so make sure to check back here regularly for our latest updates.

In line with guidance from the Government and to help look after our colleagues, most of our team are now taking calls from home. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim.

If you do phone, we will only be able to deal with your query if:

  • Your policy's due to renew and you're concerned it's no longer suitable or you're thinking of cancelling your insurance, or
  • You're worried about making future payments, or
  • You're in a vulnerable situation or you're an NHS or frontline healthcare worker who can't easily access our online services, or
  • You need to make a claim and your vehicle's un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help on using our online services.

Our opening hours have changed to: Monday to Friday 9am–6pm and Saturday 10am–2pm.

Read our Coronavirus FAQs