Make a claim
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Making an insurance claim
If a claim, or a possible claim, occurs you should report it as soon as possible by calling our helpline
0333 321 9773 | Customer Services team
We will be more than happy to help, talking you through your claim details and informing you on the next steps to take. It will help us process your claim more easily if you can have the following information to hand:
- Date, time and location of the incident
- Your policy or reference number
- Telephone number, name and addresses of parties involved and vehicle registration numbers if known
- Details of how the loss occurred eg: accident, fire, theft etc
- Photographic evidence (if possible).
Important points to remember:
- Do not admit responsibility or make any promise of payment without written permission from your insurer.
- Send your insurer written details as soon as possible after any accident, injury, loss or damage, including any correspondence received from a third party.
- If you receive any letters or other communications you must send it, unanswered, to your insurer.
- Immediately tell your insurer about any prosecution, coroner's inquest or fatal accident inquiry involving any person covered by this insurance.
- Give all the information and help needed to ensure your claim is dealt with as quickly as possible.
Useful numbers you may need in an emergency:
Vechicle Breakdown
- For Policies before 23rd August 2018
-
0333 321 9644 | AXA Breakdown (UK)
+44 1737 815 876 | AXA Breakdown (Europe)
07624 808 266 | Hard of hearing text number
Open 24 hours a day, seven days a week.
- For Policies after 23rd August 2018
-
0333 321 9818 | RAC Breakdown (UK)
00 33 472 43 52 55 | RAC Breakdown (Europe)
07855 828 282 | Hard of hearing text number
Open 24 hours a day, seven days a week.
Use the relevant number if you need to report a breakdown.
Call the 24 hour assistance line and quote your vehicle registration number.